Ticket Lookup
Case#1001
CID100000002
Created02/12/2025 10:00 AM
Updated02/13/2025 11:30 AM
Assigned ToAlice Smith
Open
help@globex.com
02/14/25 08:26 AM
Muhammed Irfan K
02/14/25 09:51 AM
-
02/14/25 09:51 AM
PF-127786
Case Status :Addressed
Last Call :None
Open Reason :None
Dependent On :Placeholder : Tier 0, Tier 0
Total: 418
Cases
Case Timeline
All messages and timeline events
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Messages
Portal User — 02/14/2025 08:26 AM
Testing ticket — appointment message not sending.
Support Agent — 02/14/2025 08:29 AM
Acknowledged. Investigating the SIU scheduling interface.
Support Agent — 02/14/2025 09:45 AM
Patch applied, please verify on your end.
Define Problem
Problem Definition : Define Problem (Minimum 30 Characters) — rsJ
Steps to Reproduce : No
Module : Account Inquiry (eClinicalWorks Practice Management)
Sub Module : Guarantor Account Inquiry
Sub Sub Module : —
Patient Safety / Gov Incentive : None
Modality : eClinicalMobile, eClinicalTouch, eCW Browser (Web), eCW EXE (Desktop), Kiosk, NA
Unique Support Cases (USC)
USC ID : 4
Description : User reported they are unable to send appointment messages via SIU scheduling outbound interface for some visit types.
Module : Practice Management Interfaces
Sub Module : Schedule / Appointments
Recurring Cases
Total: 212353288
Testing ticket
Naveen Vijaykumar
02/19/25 07:50 AM
PE-999999
12353249
Test
Dhiren Patel
02/19/25 07:55 AM
PE-888888